Wow, it’s taken me long enough to get my sites back online but like other people GoDaddy.com decided to shut down my hosting account because they claimed “they notified their users that ColdFusion hosting would no longer be supported”. I wasn’t notified. So one magic day, ALL my sites went down and the domains redirected to parked pages. I had about 8 domains hosted on the same primary account (mix of blogs and ColdFusion sites) all were down.
I then experienced the worst customer service ever as I tried to figure out what was going on. First I was told my account and hosting plan was being upgraded. I thought that was rather novel but I had been with them a long time and someone on the phone said “that plan isn’t offered any more and you’re being upgraded”. That wasn’t what happened. I went from a shared ColdFusion hosting plan to a shared Linux plan.
Fast forward another few weeks later – I’m assuming without checking (yeah, I know..) that the site upgraded just fine. Nope. My domains are all still pointing to parked pages and the second boob on the phone seemed only slightly sharper then the last person. It took me about 45 min to get any kind of solid answer from a rep. I learned more from google in 5 minutes then the entire 45 min on the phone.
So now I’ve been scrambling to get my domains setup, find a new hosting provider and stick my finger up at GoDaddy. Grrr..
Through it all, I’m remarkably shocked to learn that GoDaddy was supporting the Stop Online Piracy Act (SOPA) and that there were organized protests on Reddit.com to flee GoDaddy for some alternative. I’m there!
For hosting, I very much like Hostek.com. For Linux accounts you get CPanel and things like SimpleScripts. It has a lot of support. I have a windows hosted account that has a custom panel that is like a lite version of CPanel. I still like it – it works, it’s very reasonable and the support is just awesome. I’ve had plenty of emails go to support and am amazed when someone responds in the evening, late, or after hours / weekends.
For registrars, I’m trying out www.NearlyFreeSpeech.net and really like it so far. It’s a no-frills registrar and hosting provider that charges only what you use. They have some of cheapest rates and are pretty reliable (so far – it’s new to me as of January 2012) but there are a ton of recommendations on Reddit for them.
Ah, 2012, the year of change, as I take all my domains away from GoDaddy. It’s clear that Bob Parsons doesn’t run that ship since he sold out to those financial buyers. There is a lot to be said about having people run a business they are ill-prepared for. They used a traditional business mind approach to make cuts to customer service, account managers, technical staff as they outsourced, downsized and found cheaper solutions at the hands of delivering worse service.
Internet users are ruthless. If you cut us, we act like you shot our dog; we hold a grudge; and we’ll spend eternity telling everyone how shitty you are. Case in point, GoDaddy lost about 20k domains on the first day of the SOPA protest so the company retracted their support. Now it just stinks of a company trying to mitigate their losses and plug the revenue leaks then a company that listened and cared about their customers and customers needs. If they cared up front they may have already known. In the end, customers and bystanders are still pissed at them – myself included.